HDI: How are XLAs similar to love?
Experience Level Agreement, or XLA, is simply an experience metric that measures the gap between the experience you are delivering now to your employees or clients and the experience you want to be delivering.
What's a better analogy to a concept of an XLA than love? Falling in love, starting a relationship, being in a relationship, loving someone and being loved, there are a lot of similarities.
In this article, Patrycja explains the 5 core components shared by both love and XLAs.
