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Keep cargo moving — despite disruptions. Discover how patent-pending AI models using real-time data can save time and boost revenue by improving capacity utilization, route planning and inventory management.
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The nature of work is changing. Let's evolve your business together. Future-proof your organization with consulting services from Unisys and advance as a digital-first entity.
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Your industry sets you apart. You see the road ahead clearly. Let's join forces and turn that vision into reality. Unisys brings the tech know-how to complement your deep expertise.
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Unisys Product Support

Unisys product support is designed to provide world-class maintenance and proactive support for your mission-critical business operations. Whether you’re seeking warranty upgrades, 24x7x365 maintenance coverage with rapid response times, an onsite hardware engineer, a dedicated and personalized go-to support advocate, remote system health checks, tailored consulting, or single-source multi-vendor support, our product support team can help.

Unisys product support is designed to:

  • Proactively mitigate risk of system downtime.
  • Effectively free up your internal support resources.
  • Provide customized solutions that match your unique needs.
  • Improve productivity, security, compliance and return on technology investments.
  • Optimize system performance.

For information about Dell field services, please contact CRCDellRequests@unisys.com

For PowerSuite or cloud-managed services support, please contact DWSUC@unisys.com

For support questions such as product latest versions, end-of-support and other related queries, please contact Product.Support2@unisys.com

For general support inquiries, please contact Product.Support2@unisys.com

Phone Support

When calling the CRC please be ready to provide the following information:

  • Customer number (also called Installed At Number or IA Number)
  • Customer name and address verification
  • Caller name and contact number
  • Product style
  • Serial number
  • Description of problem
Country Telephone Number
Australia 1800 176 505
New Zealand 0800 442 935
Singapore 800 4481 449
Malaysia 1800 812931
Hong Kong 800 90 3152
Taiwan 886 2 2175 7555
India 0008 004402110
South China 86 13902251883
East China 86 13901724081
North China 86 13910021150

When calling the CRC please be ready to provide the following information:

  • Customer number (also called Installed At Number or IA Number)
  • Customer name and address verification
  • Caller name and contact number
  • Product style
  • Serial number
  • Description of problem
Country Local Number
Austria +43 720 815 320
Belgium (Fr.) & (Vl.) +44 203 027 7737​​​​​
Czech Republic +44 203 027 7737​​​​​ /   44 203 027 7738
Denmark +44 203 027 7737​​​​​ /   44 203 027 7738
Finland +44 203 027 7737​​​​​ /   44 203 027 7738
France +33 155 174 349
Germany +49 695 170 9631
Italy +39 269 682 218
Netherlands ​+44 203 027 7737
Norway +44 203 027 7737​​​​​ /   44 203 027 7738
Poland +44 203 027 7737​​​​​ /   44 203 027 7738
Portugal +351 800 849 168
Slovakia +44 203 027 7737​​​​​ /   44 203 027 7738
Spain +34 917 497 690
Sweden +44 203 027 7737​​​​​ /   44 203 027 7738
Switzerland (Deu.) & (Fr.) +41 445 118 034
United Kingdom +44 203 027 7737​​​​​ /   44 203 027 7738
For all countries not listed, or as an alternative to the local number, please call……… +44 203 027 7737​​​​​ /   44 203 027 7738
​​​​
 

When calling the CRC please be ready to provide the following information:

  • Customer number (also called Installed At Number or IA Number)
  • Customer name and address verification
  • Caller name and contact number
  • Product style
  • Serial number
  • Description of problem
Country Other Countries Supported Telephone Numbers Preferred Language
Argentina Uruguay 0800-666-2983
(54)11-4343-1666
Spanish
Brazil -- (55)19-4560-1006 Portuguese
Chile -- 800-104800
(56)2-365-5600
Spanish
Colombia -- Dialing from Bogotá
6382030
Dialing from other cities in Colombia
01-8000-112113
Dialing from outside country
(57)1-6382030
Spanish
Costa Rica El Salvador
Guatemala
Honduras
Nicaragua
Panama
(50)6-2204-3535 Spanish
Mexico -- 01-800-8012100
(52)55-5002-4659
(52)55-5002-4651
Spanish
Peru -- (51)1-411-8500 Spanish
Puerto Rico -- (787)758-3349
(787)758-3770
Spanish
Venezuela -- 0800-100-5024 Spanish
​​
​​

When calling the CRC please be ready to provide the following information:

  • Customer number (also called Installed At Number or IA Number)
  • Customer name and address verification
  • Caller name and contact number
  • Product style
  • Serial number
  • Description of problem ​​
Country Toll Free Number
United States 800-328-0440
Canada 800-387-6181
Canada (Fr.) 800-361-8097​
​​

Access other support options:

Access and download the information you need

Access documentation

Access product support, product documentation, and configuration utilities including material and downloads:

  • ClearPath Forward®
  • ES7000 Servers and Software
  • ClearPath Forward® MCP Servers and Software
  • ClearPath Forward® OS 2200 Servers and Software
  • Unisys Stealth®
  • Application Development
  • ES3000 and ES5000 Servers and Software
  • Peripherals and Storage
  • Systems Management
  • Infolmage
  • Financial Solution
  • Communications Solution

Education to maximize your IT investment

Our courses offer complete technology training to help your organization master implementation skills and receive the greatest return on your technology investment. We offer similar education services across the globe.

The Unisys Client Education Team is pleased to present a suite of training offerings that will provide you with the skills needed to maximize your productivity quickly and efficiently help you extend your value in this highly competitive and evolving e-business world.

We offer state-of-the-art training in a variety of delivery formats allowing you to choose the one that works best for you.

Visit the Client Education site

The Product Support site provides access to technical support information. Registration (through the e-Services portal) is required to access entitled information.

The Product Support site provides access to a full range of support including:

  • Symptom-and-Solution Knowledge Base
  • Drivers and Downloads
  • Documentation
  • Product Release and Termination Information
  • Alert Registration

Visit the Product Support Website

The Unisys Support Portal is the latest, best in class and industry-standard tool which provides a more integrated, user-friendly and scalable support platform. This portal manages complete ticket lifecycle of our clients, from raising a ticket to closing it electronically.

The Unisys Support Portal also provides access to our various product support information database, knowledge sharing forums, and links to various technical information.

From this portal you can:

  • Access documentation, downloads, and other self-help knowledge base information for your supported Unisys products
  • Create view and manage service incidents for your supported Unisys products and receive your choice of electronic or voice responses

Unisys Support Portal users can access the portal through this link using their OKTA login credentials.

Unisys Field Services users can access the Portal using this link.

Please follow this link which contains a video-based demo to assist you on how to navigate and use widgets and other basic functionalities of the New Unisys Support Portal.

Please follow this link to access various other training guides about Unisys Support Portal.

If you need to report an issue against the Unisys Support Portal, please report it to this mailbox: STS FSM Support