Fulfilling citizens’ needs for official documents in minutes with advanced digitization and records management
The PSA serves as the central statistical authority of the Philippine government on primary data collection and delivers relevant and reliable statistics, efficient civil registration services and an inclusive identification system for equitable development towards improved quality of life for all.
Business challenge
Solution
Results and benefits
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Reduced time to fulfill document requirements from 7-10 days to as few as 30 minutes in the Metro Manila districts and within two hours in rural areas by rolling out 40 additional civil registry system outlets, doubling the current number of outlets where citizens apply for documents, andintroducing self-service kiosks and mobile outlets
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Improved citizen satisfaction ratings to 86% from a low of ~20% before digitization*
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Improved document integrity through enhanced security features such as e-signatures and barcoding
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Digitized 160 million civil registry documents over 18 years and issued 24 million certificates annually
*Source: PSA’s 2018 Annual Report
Unisys is a true partner in continually improving the service we provide to our citizens, and with Unisys cybersecurity technology, we have security built into our infrastructure to maintain the integrity of official documents like birth, marriage, and death certificates. Citizens have expressed high satisfaction in the continual improvement of PSA service through our partnership with Unisys, noting the importance of Civil Registry documents to everyday lives.
Dennis S. Mapa, Ph.DPh.D.
National Statistician and Civil Registrar General,
Philippine Statistics Authority