Helping customers realize the ‘great Australian dream’ of home ownership
Rams, a part of Australia’s Westpac banking group, offers home loans and other financial products including a range of deposit products that are available online, and home, contents, and landlord insurance solutions through our referral partners.
Business challenge
Solution
Results and benefits
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Improved customer service and franchise experience through digital transformation
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Increased efficiency of customer service delivery to help franchisees attract potential customers and build relationships with new ones
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Met enhanced regulatory and operational requirements via improved SLAs and compliance with Westpac policies