Delivering a world-class traveling experience
Air France-KLM is a leader in international air transport. Its global network offers flights to over 300 destinations, covered by Air France, KLM Royal Dutch Airlines and Transavia.
Business challenge
Maintain and grow market share as one of the world’s leading airline groups.
Solution
Unisys provides digital workplace maintenance and support services for 40,000+ devices through on-site tech cafés, with Unisys Next-Generation Service Desk and Unisys Frontline Field Services for 83,000 employees; other solutions include Unisys ClearPath® Solution and Services and Cargo Solutions from Unisys.
Results and benefits
- Created an excellent customer experience culture by providing fast, innovative support services to employees
- Achieved high employee satisfaction levels by modernizing and personalizing support
- Reduced support costs by simplifying management of IT resources
Air France KLM focuses on exceptional standards of service to make travel comfortable for our customers. Unisys has brought innovation that enables us to give our employees digital proximity to IT resources needed to provide excellent service to our passengers.
Jean-Christophe Lalanne
Group CIO, Air France KLM